Terms & Conditions

TERMS AND CONDITIONS

 

Our aim is to provide the highest quality shopping service available on the Internet, and we will treat customers and competitors alike with respect and honesty at all times. Whether your priority is competitive prices, exceptional customer service, a wide range of products in stock, or fast and reasonably priced shipping, we will do our best to provide it all.

 

If you have any comments about our customer service or can suggest ways we can improve it, please click here to contact us


PAYMENT METHODS

 

You can place an order online using our secure server, by phone, fax or email.

 

Sales taxes in participating provinces will be added to all orders.

 

We accept VISA, MasterCard, American Express, personal and company cheques, money orders/bank drafts and, bank cheques for payment from within USA and Canada. Purchase orders may be accepted from Government Departments and other organizations at our option. VISA and MasterCard payment in other currencies can also be accepted if you prefer; please contact us with any enquiries about ordering, shipping and payment.

 

PAYMENT BY CREDIT CARD

 

Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you) when you order. Incorrect information may cause a delay in processing your order. We may use this billing address information to verify the credit card information you provide and to receive a transaction authorization approval. Additional verification may be required for credit card orders charged to international credit cards or shipped to an address other than your billing address. Credit card orders are billed to the credit card only when the order is ready for shipment. All orders are manually reviewed and we reserve the right to refuse suspicious credit card transactions or those for which we experience difficulty obtaining bank authorization.


BACKORDER POLICY

 

COMPLETE SHIPPING: Our goal is to ship all orders COMPLETE within 24 hours; same day is our aim if the order is received by 2PM Pacific Time but this is dependent upon daily shipping activity. Orders received after this cutoff time may be shipped the same day. If your order includes an item that is not in stock, your order will be held for shipment as soon as the item becomes available.

 

ORDER CANCELLATION

 

If you need to cancel an order for any reason, please contact us for assistance ts@gravitythreads.com. If your order has not already shipped we sill be able to cancel it for you. If an order has already shipped we will accept a return under the terms of our Return Policy.


RETURN POLICY

 

CUSTOMER SATISFACTION

 

Any item (except special order items) may be returned for full credit or exchange within 30 days of receipt if returned to us in as new condition. For a full refund to apply the item itself, all packaging, manuals and original accessories must not be marked or damaged in any way. Items that are not in as-new condition will be charged a 15% restocking fee. You MUST contact us for a Return Authorization Number within the 30 days. Any refund will not include shipping charges, and you are responsible for return shipping charges.

 

 

DEFECTIVE RETURNS

 

Items, which are found to be defective within 30 days of the shipment date, may be returned to us in exchange for a new item.

 

The replacement item can be sent to you at no charge when we receive the defective item, or, if you prefer, we can send you a replacement immediately (subject to availability) -- this option would require us to charge your credit card and then issue a refund upon receipt of the defective item.

 

You are responsible for all return shipping costs. All returns to you are shipped by standard mail at no charge to you. If you wish to upgrade the shipping method you may pay the difference between our standard method and the method of your choice.

 

WARRANTY RETURNS

 

After 30 days from shipment date, the terms of the manufacturer's warranty apply.

 

SPECIAL ORDER ITEMS

 

A restocking fee of 15% will be charged on return of any item that has been specially ordered for you (to cover charges to us for return of the unit)

 

RETURN PROCEDURES

 

Please contact us for a Return Authorization Number before returning any items to us. Return authorizations are valid for 10 business days, and the RMA number must appear clearly on a copy of your Receipt enclosed with the return.

 

All original packaging and its COMPLETE contents must be returned in as-new, unmarked and undamaged condition, or a 15% restocking fee will be charged. We reserve the right to refuse a return on any product that does not meet these requirements.

 

Please use a return shipping method that issues tracking or identification numbers, so that you can be assured that the item has been received by our Returns Department.

 

Once we receive your return, we will issue a refund within 7 days, by mail or original credit card. Shipping and Handling Fees are not refundable, unless we have incorrectly shipped an order.

 

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