Shipping & Returns

RETURNS

We want to make sure you are happy with your purchase. Here at Gravity Threads we are all aware that some items may not be up to the specifications or expectations of our customer’s desires.  We accept returns for up to 30 days from when you receive your package. All returns must be in NEW, UNUSED condition with original tags and packaging. Unfortunately we are unable to grant any refunds for used merchandise.

 For your return, please include your Name, Address, Phone Number, Order Number and reason for the return. You will be responsible for return shipping charges, unless your item is damaged or incorrect in which we will gladly cover the cost. All refunds minus original shipping charges will be credited back to your account within 48 hrs after receiving your return unless special instructions have been given otherwise. Please ship all returns to:

 

Gravity Threads Returns

9207 Eton Ave.  Unit B

Chatsworth CA 91311


 

SHIPPING

Gravity Threads ships to all 50 states. We do ship internationally, though shipping charges may be a little higher. All packages are shipped using USPS Priority Mail with Delivery Confirmation. 

 

We also ship with Fedex Ground for larger packages.

 

We have received feedback from some customers related to problems calculating shipping charges, or that the checkout page never retrieves the shipping charges to allow customer checkout. We have identified the problems to be associated with customer use of Ad Blocking Software of various brands or missing information.

 

To resolve check out problems please disable your ad blockers and firewalls and try again, or check if you filled out all the necessary information.

 

If trouble persists, try using Google Chrome as your browser as we have found that Google Chrome works very well when other browsers have trouble.

 

 

 

If you need assistance with this issue, please contact us at  info@gravitythreads.com and we will either assist you in turning off the ad blocker software or manually process your order by over the phone.

 

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